Right from my first enquiry, the 1791 team impressed me with their care for detail and willingness to go to extra effort to provide quality service. I am living overseas but wanted a New Zealand made engagement ring for my Fiance. Ardouin from Customer Services organised the shipping and tackled the challenging French customs systems to get the ring safely across to the other side of the world. When it arrived it was perfectly crafted and beautifully designed. I needed to resize the ring and again Ardouin organised everything for the ring to be resized in Europe by a trusted jeweller. Throughout the entire process comunication was fantastic, even across so many timezones, and I felt completely at ease that the ring was safe. My fiance loves the ring and we will be in touch again soon to choose our wedding bands from 1791.
Darren & Chrisda G
Many thanks for the beautifully crafted Duchess Ring that my fiance bought me. It's so clear and we like the cut of the diamond that sparkles in every angle we look at it! We love watching it sparkle in the sun and with some indoor warm lighting. It's dazzling really well and we love it! We also like the set of our Duchess ring. The simple and minimal frame makes this one piece ring extra elegant. We fell in love with it as soon as it was put on my finger!
On another note, we also like the presentation of the box. We like the big navy box, the smaller box that keeps our ring safely in the middle with a ribbon underneath for easy lifting. We can see how much attention 1791 paid to the details from making the ring to the delivery to the end user!
We also appreciate the fact that our order is followed up closely by a designated customer service person. It makes the whole shopping experience a trusted and enjoyable one. It's true we didn't know what to expect as we're ordering something so special and precious online. Assurance and somebody who could advise us from Day 1 when my fiance called and given detailed explanation did assure us we're on safe hands and being looked after! We love the ring very much! Thank you very much 1791 team! You're doing a great job in the industry. We're sure we will be your customer again soon on our special days to come!